https://doc.apizee.com/articles/#!agents-tab-prioritize-agents-availability/agents-tab-prioritize-agents-availability2022-08-23T13:20:18Zhttps://doc.apizee.com/articles/#!agents-tab-prioritize-agents-availability/ticket-advanced-option-scan-the-guest-video-tooltip2024-03-13T16:26:59Z