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Izeeconf User Guide

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  • You are logged in to your account
  1. On the left-hand menu, click Conference.
  2. Click New.
  1. If you are not the organizer, click Change organizer and enter the name of the organizer in the search bar (1a).
  2. Enter the guest email address (2) or type the name of someone who is in the Directory (2a or b).
  3. Enter the phone number, if necessary.
  4. Click Next.
  1. Choose a Duration, a Start time and End time Day and Hour.
  2. Choose a Reminder, if you want it.
  3. Click Next.
  1. Choose a template.
    If you did not create your own template, select the default template.
  2. Select a language.
  3. Click Next.
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  4. Give a name to the teleconsultation conference, if you want it.
  5. Change the Advanced options, only if necessary.
    – Choose whether you want to moderate the participant entry.
    – Add en entry code.
    – Let the participant choose to enter with the camera and the microphone activated or not.
  6. If you chose to send this invitation by email, add a personal message. The message will display in the email.
  7. Click Finalize.
    .

The invitation is sent. The guest receives a text message with a link to join the session.

  • You are logged in to your account.
  1. In the left-hand menu, click Conference.
  2. In the list, find the session you want to join then, click Join.
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    The video conference window opens.
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  3. Allow your web browser to use the microphone and the camera.
    If you do not allow, the participants will not hear you and see you.
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  4. Get ready, check your microphone and camera then, click Join conference.
    If you want it, you can turn off the microphone and the camera before joining the session. You can turn them on again later.
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Wait for the guest to connect to the session.

  1. Click the link in the message.
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  2. Enter your name then, click Confirm.
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    If you have an Apizee account, click Log in.

  3. Click the switch to agree to the terms then, click Confirm.
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  4. Allow your web browser to use the microphone and the camera.
    If you do not allow, the participants will not hear you and see you.
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  5. Get ready, check your microphone and camera then, click Join conference.
    If you want it, you can turn off the microphone and the camera before joining the session. You can turn them on again later.
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    Show more

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    If you want to join the conference with a phone or by QR code, click More.
    Here are the different options:


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    You are in the waiting room.
    The organizer has been informed and he/she can send you messages to keep you informed.
    .

  6. Wait for the organizer to allow you enter into the conference.

The conference starts.

Audio and Video settings

  1. On the right, click the Settings tab.
  2. Click Audio & video.
  3. Choose in the drop-down menu the camera, the microphone and audio item you want to use for the session.
  4. Click Apply.
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    The session reloads with the new settings you applied.
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  5. To be more concentrate during the videoconference, turn off the notifications at the bottom of the menu.
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Bandwidth and video settings

  1. On the right, click the Settings tab.
  2. Click Advanced.
  3. Choose in the drop-down menus the bandwidth, the picture resolution and the video resolution you want to use for the session.
  4. Click Apply.

The session reloads with the new settings you applied.

Change language

  1. On the right, click the Settings tab.
  2. Click Preferences.
  3. Choose in the drop-down menu the language you want.
  4. Click Apply.

The session reloads with the new settings you applied.

For additional comfort, you can switch the interface to light or dark mode.
  1. On the right hand side, go to Settings.
  2. Click the button to switch from one mode to another.

The call bar is located at the top of the screen.

  1. Click the camera and the microphone to deactivate them.
  2. Click again to activate them.
    .
  • You are the organizer of the videoconference.

When a participant connects to the conference, he/she arrives in the waiting room.

The organizer menu opens with the name of the participant that is waiting in the waiting room.

  1. If there are several person waiting, click Notify the waiting room to inform all the people in the waiting room that you are late.
    A general message is sent to the waiting room.
  2. Click the bubble Message (Notify participant) to inform only the person which name displays above the button.
  3. When you are ready, click Allow under the name to let this participant join the conference.
  4. Click Allow all to let all the participants that are in the waiting room join the conference.
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Full screen

Switch to full screen to focus on the interlocutor video.

  1. On the video, click:
    The video displays as follows:


  2. To deactivate the full screen, click:

Simple view / multiple view

  1. At the bottom right, click single view to supersize the video of the participant you want.
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  2. Click multiple view to display the video of several participants as a mosaic view.
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Picture-in-picture

If you need to follow the session and watch at the same time another window, the picture-in-picture feature is for you!

  1. On the video, click: 
    Your interlocutor video displays at the bottom of the screen:
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  2. To deactivate the picture- in-picture, click:

Manage the options of a participant

  1. On the top left of the participant video, click ““.
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  2. Click Turn on/off participant audio if you do not want to hear the participant anymore.
    The other participants still hear that person.
  3. Click Turn on/off the participant video if you do not want to see the participant video.
    The other participants still see that person.
  4. Click Mute/Unmute the participant to remotely deactivate the participant microphone.
    If the microphone is off, nobody can hear the participant unless the organizer unmute him again.
  5. Click Switch the camera to activate another participant camera, if he/she has several ones.
    A request is sent to the participant. This participant is free to accept or deny to switch the camera.
  6. Click Remove from session to kick the participant out of the session.
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Deactivate the microphone or camera of all the participants

  1. On the right, click the Organizer actions tab.
  2. If you want to mute all the participants, click Turn of all microphones.
  3. If you want to cut all the participants cameras, click Turn off all videos.
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  • You are participating to an ongoing session and you want to invite someone to this session.

Send an invitation message with a link to the videoconference

  1. On the right, click the Participants tab.
  2. Click Invite.
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  3. Enter the contact of the person you want to invite.
  4. Enter a personal message and click Send invitation.
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The invitation is sent.
The person to whom you sent an invitation will receive a message with a link to join the session.

Invite to join by phone

  1. On the right, in the Participants tab, click More.
    .
  2. Under Join by phone, copy the phone number and the DTMF code.
  3. Send it to the participant you want to invite.

Join the session with a connected device

  1. On the right, in the Participants tab, click More.
  2. Under Join using a QR code, scan the code with your connected device.
  3. On your connected device, follow the indications on the screen and join the session.
  • You are an organizer or a logged user and you want to take a picture of a participant video.
  1. Move your mouse on the participant video and click the camera at the bottom.
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    The picture is taken.
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  2. If you want to open the picture in the whiteboard in order to draw on it, click the pen.
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    The picture opens in the whiteboard.
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  3. Choose a color and a shape (penarrowcirclerectangle) and draw on the picture.
    You can also annotate it with Text.
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  4. Save your work.
  • You are an organizer or a logged user and you want to point something relevant on the participant video.
  1. On the right, click the Actions tab.
  2. Click Share pointer.
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  3. Click on the interlocutor video to display the marks on the screen.
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  4. On the right hand side, unclick Sharing pointer again to deactivate it.
  • You are participating to an ongoing session and you need to show your screen to the other participants.
  1. In call bar is located at the top of the screen, click the screen to run the screen sharing.
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  2. Click on the relevant tab to chose the screen you want to share.
  3. If you want to share a video and you want the participants to hear the video sound, tick the box Share audio.
    This option may depend on your Web browser.
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  4. Click Share.
    The screen sharing starts.
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  5. To stop the screen sharing, click Screen sharing button again.
  1. On the right, click the Actions tab.
  2. Click Share file.
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  3. Choose a file.
  4. Click Open.
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    The document displays in the Messages tab.
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In the discussions window

  1. You received a notification in the Messages tab, click on the tab.
  2. Click the arrow next to the file to download it.
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  1. The file is downloaded.

In the Shared files

  1. In the Sharing options tab, click Files.
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  2. Tick the box of the file you want to download.
    If you want to download several documents, download them one after the other.
  3. Click Download.
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The file is downloaded.

After a conference

    1. Click the arrow next to the file to download a it.
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      Or
    2. Click Download all to download all the files.
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    The files are downloaded.

     

    If you want to, you can download those same files on another device.

    Show more
    1. At the bottom right, click Download on another device.
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    2. Enter an email address and click Confirm.
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      A new message is sent on your email address.

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    3. From the another device, open the new message you have been sent on the email address given below.
    4. Click the link in the message.
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      The end of conference window opens.
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      The shared files display on the right.

  • You are an organizer and you want to record the ongoing session.
  1. On the right, click the Organizer actions tab.
  2. If you want to record the videos, click Record video.
    The audio of all the participants will be recorded by default.
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  3. To choose what videos you want to record, deactivate Record all streams.
  4. Choose the videos and click Start record.
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  5. Click Stop recording when you are done.

The recording is available on your Apizee account, in the conference page, under Shared files.

  1. In call bar located at the top of the screen, click the Leave button.

The conference is over.

  • The session is over and you clicked Leave in the call bar.
  1. Click Respond to survey.
  2. Click the smiley corresponding to your opinion.
  3. Click Confirm.

The answer to the satisfaction survey is sent.

  1.  From the portal, in the left-hand menu, click Conference.
  2. In the conference list, find the conference with the persons you want to share the files back and click the pen on the right.
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    The conference page displays.
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  3. Under Shared media, choose the files and click Share.
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    A window displays with the contacts of the guests that were invited during the conference.
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  4. If you want to send the files to another person, enter an email address or mobile phone number.
  5. Click Send.
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    The Sharing history indicates the number of files shared and the remaining time before the link expires.
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    The persons to whom you shared the files again receive a message with a new download link.
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  • You are logged in to your account.
  1.  From the portal, in the left-hand menu, click Conference.
  2. In the conference list, find the conference you want to follow up and click the pen on the right.
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The conference page displays. You can find the following information:

  • the date,
  • time,
  • participants,
  • shared files,
  • recordings
  • sharing history.
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  • You are a manager, an administrator or a supervisor
  • You are logged in to your account

The statistics menu gives you an overview on the key figures about:

– All the calls and sessions made with an Apizee product

– All the surveys responses

Statistics - Sessions

This Statistiques – Sessions page lists all the sessions made within your company or structure.

Easily analyze, track the progress and the use of all the calls thanks to the key figures, the diagram and the detailed list.

  1. On the left-hand menu, under Supervision, click Statistics then, click Sessions.
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  2. Choose to display the result for a company only, or a company group.
  3. Choose the name of the company.
  4. Choose to display the result for a specific site or service.
  5. Choose an organizer.
  6. Choose to display a result for a given period:
    • Click a button Day, Week, Month
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      OR
    • Choose a starting date then, an ending date in the calendar.
      You can display the results for a maximum time of 6 months.
  7. Click Display.
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    The results display below.
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  8. Click Export to export the result of the research in a csv format.

Filter your search
a.Sort by companyDisplay the result for:
  • a company

  • a company an its sub-companies

  • the sub-companies of one company


The companies displayed in the following drop-down menu depend on your selection.
b.Sort by serviceDisplay the result for a specific service.
The entries in the Service drop-down menu depends on the company configuration. They are the same entries than the ones on the left-hand menu, under Services.


They are the entries you configured in Configuration > Services management.
c.Sort by organizerDisplay the result for all the organizers, or one in particular.
The organizer is the one that run the session.
d.Reset filtersClick Reset filters to cancel all the choices you previously entered, and come back to the filters set by default.
e.Filter for a given period2 options:
  • Click the button corresponding to the period of time you want

  • OR
  • Choose the starting and ending date in the calendar.
Key feagures
f.SessionsDisplays:
  • the total number of session made during the period of time and

  • the average of sessions made everyday.
g.ParticipantsDisplays:
  • the average of participants for a session and

  • the higher number of participants reached during a session.
h.Sessions durationDisplays:
  • the total number of minutes for all the sessions and

  • the average a session duration.

The duration starts when the interlocutors start to communicate till the moment they leave the session.
i.Number of used minutesFollow-up the minutes consumption according to the offer you subscribed.
Minutes are counted according to:
  • The total minutes duration of a session

  • per participants.


Every minutes started is due.
For example: If you made a session with 2 participants during 10 minutes, then the number of used minutes is about = 20.
Diagram
j.Number of sessionsDisplays a diagram with the number of session per hour, day or month, in order to help you understand and see the sessions peaks and lows for the period of time chosen.
Detailed list
k.List of sessionsDisplays the details of each session (start, end, duration, organizer, number of participants…)
l.Information


Displays the additional information about the session with, a preview of the messages and files shared during the session.
m.QoS


Quality Of Service : Indicators about the session quality.

Streaming quality information for each participant.


It is a monitoring control window to check the streaming losses and understand the call quality.

Statistics - Surveys

  1. On the left-hand menu, under Supervision, click Statistics then, click Surveys.
  2. Choose a starting and ending date to display the statistics for a given period.
  3. Filter the survey result according to the site or service.
  4. Click Display.
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  5. Click Details, if you want more information about each result.
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